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Juniper was the first North American IP routing vendor to achieve the prestigious TL 9000 certification by the Quality of Excellence for Suppliers of Telecommunications (QuEST) Forum in the router category, for design, development, provision and service and support.



What is J-Care?

It's the world-class service and support that you expect from a company that delivers the industry's best infrastructure and security products. With J-Care, you now have the confidence knowing that Juniper will do our part to keep you on top of the world!


Field-Replaceable Units in EX-series Switches

Field-replaceable units (FRUs) are components that you can replace at your site. The field-replaceable units (FRUs) in EX-series switches are:

  • Power supply
  • Fan tray
  • Uplink module
  • SFP transceiver
  • XFP transceiver

Note: Uplink modules are not part of the standard package and must be ordered separately.

The power supply, fan tray, SFP transceiver, and XFP transceiver in EX-series switches are hot-removable and hot-insertable FRUs: you can remove and replace them without powering off the switch or disrupting switch functions. The uplink module is not hot-removable or hot-insertable: you must power off the switch before removing or installing it.

Note: If you have a Juniper J-Care service contract, register any addition, change, or upgrade of hardware components at https://www.juniper.net/customers/csc/management/updateinstallbase.jsp. Failure to do so can result in significant delays if you need replacement parts. This note applies if you change the type of power supply or add a new type of uplink module. It does not apply if you replace these components with the same type of component.