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Juniper was the first North American IP routing vendor to achieve the prestigious TL 9000 certification by the Quality of Excellence for Suppliers of Telecommunications (QuEST) Forum in the router category, for design, development, provision and service and support.



What is J-Care?

It's the world-class service and support that you expect from a company that delivers the industry's best infrastructure and security products. With J-Care, you now have the confidence knowing that Juniper will do our part to keep you on top of the world!


General Safety Guidelines and Warnings

The following guidelines help ensure your safety and protect the EX-series switch from damage. The list of guidelines might not address all potentially hazardous situations in your working environment, so be alert and exercise good judgment at all times.

  • Perform only the procedures explicitly described in the hardware documentation for this product. Make sure that only authorized service personnel perform other system services.
  • Keep the area around the chassis clear and free from dust before, during, and after installation.
  • Keep tools away from areas where people could trip over them while walking.
  • Do not wear loose clothing or jewelry, such as rings, bracelets, or chains, which could become caught in the chassis.
  • Wear safety glasses if you are working under any conditions that could be hazardous to your eyes.
  • Do not perform any actions that create a potential hazard to people or make the equipment unsafe.
  • Never attempt to lift an object that is too heavy for one person to handle.
  • Never install or manipulate wiring during electrical storms.
  • Never install electrical jacks in wet locations unless the jacks are specifically designed for wet environments.
  • Operate the EX-series switch only when it is properly grounded.
  • Ensure that the separate protective earthing terminal provided on this product is permanently connected to earth.
  • Replace fuses only with fuses of the same type and rating.
  • Do not open or remove chassis covers or sheet-metal parts unless instructions are provided in the hardware documentation for this product. Such an action could cause severe electrical shock.
  • Do not push or force any objects through any opening in the chassis frame. Such an action could result in electrical shock or fire.
  • Avoid spilling liquid onto the EX-series switch chassis or onto any switch component. Such an action could cause electrical shock or damage the switch.
  • Avoid touching uninsulated electrical wires or terminals that have not been disconnected from their power source. Such an action could cause electrical shock.
  • Always ensure that all modules, power supplies, and blanks are fully inserted and that the installation screws are fully tightened.