Skip to content

Support



Juniper was the first North American IP routing vendor to achieve the prestigious TL 9000 certification by the Quality of Excellence for Suppliers of Telecommunications (QuEST) Forum in the router category, for design, development, provision and service and support.



What is J-Care?

It's the world-class service and support that you expect from a company that delivers the industry's best infrastructure and security products. With J-Care, you now have the confidence knowing that Juniper will do our part to keep you on top of the world!


Understanding J-Web User Interface Sessions

You establish a J-Web session with the switch through an HTTP-enabled or HTTPS-enabled Web browser. The HTTPS protocol, which uses 128-bit encryption, is available only in domestic versions of the JUNOS software. To use HTTPS, you must have installed a certificate, see on the switch and enabled HTTPS.

When you attempt to log in through the J-Web interface, the switch authenticates your username with the same methods used for telnet and SSH.

If the switch does not detect any activity through the J-Web interface for 15 minutes, the session times out and is terminated. You must log in again to begin a new session.

To explicitly terminate a J-Web session at any time, click Logout in the top pane.