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Support

End-of-Life (EOL) Products

NSM Software Release Dates and Milestones

The table below details important information relevant to each NSM software release.  The dates and milestones provided are in accordance with the policies of NSM at the time of each software release and are in accordance with stated End of Life/End of Support policies for Juniper Networks.

Product FRS Date End of Engineering Support End of Life (EOL)
NSM 2008.1 07/29/2008 01/29/2010* 01/29/2011*
NSM 2007.3 11/30/2007 11/30/2010* 11/30/2011*
NSM 2007.2 07/26/2007 07/26/2010* 07/26/2011*
NSM 2007.1 01/25/2007 01/25/2010* 01/25/2011*
NSM 2006.1 05/23/2006 05/23/2009* 05/23/2010*
NSM 2005.3 12/19/2005 12/19/2008* 12/19/2009*
NSM 2005.2 09/12/2005 09/12/2008* 09/12/2009*
NSM 2005.1 07/25/2005 01/25/2007 01/25/2008*
NSM 2004 FP3-IDP 05/05/2005 05/23/2006 05/23/2007
NSM 2004 FP3 01/27/2005 12/19/2005 12/19/2006
NSM 2004 FP2 09/13/2004 09/12/2005 05/23/2006
NSM 2004 FP1 05/17/2004 07/25/2005 12/19/2005
NSM 2004 12/22/2003 07/25/2005 12/19/2005

For all NSM software products released after July 15, 2008 the software support policy has been revised. For NSM software products released after July 15, 2008, the period of active engineering support will be the current release plus two (2) subsequent releases, or up to eighteen (18) months from the FRS date, whichever occurs first. All software releases are considered major.

For NSM software products released prior to July 15, 2008, the period of active engineering support will be the current release plus three (3) subsequent releases, or up to thirty-six (36) months from the FRS date, whichever occurs first. All software releases are considered major. The product cycle is currently four (4) to six (6) months, so the period of active engineering support is typically up to twelve (12) to eighteen (18) months.

Update releases (e.g. service, maintenance, patch) will no longer be created for major software releases after the end of engineering (EOE) date.

JTAC support will continue after EOE for two (2) subsequent releases or up to twelve (12) months, whichever occurs first.  After EOE and until EOL JTAC support will be generally limited to investigation and troubleshooting in an attempt to provide solutions and workarounds.

When the release reaches EOL the software images are removed from www.juniper.net and JTAC will only provide support on a commercially reasonable effort basis.

* No later than the date posted, the date may be earlier if the subsequent releases are reached prior to the months of support option.