• Additional Information
• Juniper Networks Quality Management System
• TL 9000 Certification
• Press Release
• Juniper Networks Hits a First with TL 9000 Certification
• Company Demonstrates Ongoing commitment to Quality Management Industry Standards

Quality Management

Juniper Networks Quality Management System (J-QMS) has been established to further demonstrate our dedication to quality. We systematically measure, analyze, and review objectives critical to quality and work across functions to solve problems and identify opportunities for improvement.

Our quality policy encompasses the following fundamental values:

• Quality is a critical attribute of our brand.
• Quality is treating customer with honor.
• Quality is our commitment to customer satisfaction - we don't take shortcuts.

The Juniper Networks Quality Management System - J-QMS - is certified in the TL 9000 R3.0, 1.2.9 router category for design, development, provision and servicing of its core and edge IP router. TL 9000 is a global standard developed by the Quality of Excellence of Suppliers of Telecommunications (QuEST) Forum. It is a superset of the International Standards Organization's ISO 90001:2000 quality standard.

Our TL 9000 certificate covers our core and edge IP routers. Juniper Networks is distinguished in being the first North American IP routing vendor to achieve this honor, a testament to the company's focus on excellence in meeting the needs of its customers. For more information about our Quality Management System, please contact us at: .

"Juniper Networks is an organization where the intent of TL9000 permeates the company, from executive management through all operational departments, with these requirements supporting their day-to-day operations. The integration of TL9000 into their processes and the commitment demonstrated by the organization has been a direct contributor to the success and growth of Juniper over the last three years. Juniper Networks was first organization to obtain TL9000 certification for product category 1.2.9 for their core and edge router products and their strong working relationship with TUV America has been key to successfully achieving their 3 year recommendations for continued certification."

John Trubiano, Lead Auditor, TUV America